Privacy policy

Last updated: October 4, 2026

AI StoreLabs operates this store and website, including all related information, content, features, tools, products and services, to give you, the customer, a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

"Personal information" means information that identifies, or can reasonably be linked to, you or another person. It does not include information collected anonymously or de-identified so that it cannot identify or be reasonably linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from it:

  • Contact details: your name, address, billing address, shipping address, phone number, and email address.
  • Financial information: credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information: your username, password, security questions, preferences and settings.
  • Transaction information: items you view, put in your cart, add to your wishlist, purchase, return, exchange or cancel, and your past transactions.
  • Communications with us: information you include when you contact us, for example in a customer support inquiry.
  • Device information: information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information: how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from:

  • You directly, when you create an account, visit or use the Services, communicate with us, or otherwise provide it to us.
  • The Services automatically, from your device when you use our products or services or visit our websites, including through cookies and similar technologies.
  • Our service providers, when we engage them to enable certain technology and when they collect or process personal information on our behalf.
  • Our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information to:

  • Provide, tailor, and improve the Services. This includes performing our contract with you, processing payments, fulfilling orders, remembering your preferences and items you're interested in, sending account notifications, processing purchases, returns, exchanges or other transactions, creating and managing your account, arranging shipping, enabling you to post reviews, and creating a customized shopping experience, such as recommending products related to your purchases.
  • Marketing and advertising. This includes sending marketing, advertising and promotional communications by email, text message or postal mail, and showing you online ads on the Services or other websites, including based on items you purchased or added to your cart and other activity on the Services.
  • Security and fraud prevention. This includes authenticating your account, providing a secure payment and shopping experience, detecting, investigating or acting on possible fraudulent, illegal, unsafe, or malicious activity, protecting public safety, and securing our services. If you register an account, you are responsible for keeping your credentials safe. We strongly recommend you do not share your username, password or other access details with anyone.
  • Communicating with you. This includes providing customer support, responding to you, and maintaining our business relationship with you.
  • Legal reasons. This includes complying with applicable law or valid legal process, including requests from law enforcement or government agencies, investigating or participating in civil discovery, litigation or other legal proceedings, and enforcing or investigating potential violations of our terms or policies.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy, including:

  • With our e-commerce platform provider, vendors and other third parties who perform services on our behalf (e.g. website hosting, IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we work with advertising partners to support personalized advertising based on your online activity across different merchants and websites. These partners use your information in line with their own privacy notices. Depending on where you live, you may have a right to direct us not to share your information for targeted advertising based on your activity across different merchants and websites.
  • When you direct, request or consent to our disclosure, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (including subpoenas, search warrants and similar requests), to enforce our terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Our Platform and Service Providers

The Services are hosted by a third-party e-commerce platform provider, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit through the Services will be transmitted to and shared with this provider and other third parties that may be located in countries other than where you live. Our service providers are bound by contractual obligations to process your personal information only as needed to provide their services to us and to protect it appropriately.

Third-Party Websites and Links

The Services may link to websites or online platforms operated by third parties. If you follow links to sites we don't control, please review their privacy and security policies and terms. We are not responsible for the privacy or security of those sites, or the accuracy, completeness, or reliability of their content. Information you share in public or semi-public places, including third-party social networks, may be visible to other users of the Services and/or those platforms, without limitation on its use by us or third parties. Including a link does not by itself imply endorsement of the platform, its content, or its operators, unless stated on the Services.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as defined by applicable law) personal information of individuals under 16.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee perfect security. Information you send us may not be secure in transit, so we recommend not using unsecure channels to send sensitive or confidential information.

How long we keep your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights below. These rights are not absolute, may apply only in certain circumstances, and we may decline a request where permitted by law.

  • Right to access / know. Request access to personal information we hold about you.
  • Right to delete. Request that we delete personal information we hold about you.
  • Right to correct. Request that we correct inaccurate personal information about you.
  • Right of portability. Receive a copy of your personal information and request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing communication preferences. You can opt out of promotional emails at any time using the unsubscribe link in our emails. We may still send non-promotional emails, such as those about your account or orders.

If you live in the UK or European Economic Area, subject to local law, you also have these rights:

  • Objection to and restriction of processing. Ask us to stop or restrict processing of your personal information for certain purposes.
  • Withdrawal of consent. Where we rely on your consent, you can withdraw it at any time. This does not affect the lawfulness of processing before withdrawal.

You can exercise these rights where indicated on the Services or by contacting us using the details below.

We will not discriminate against you for exercising your rights. We may need to verify your identity before processing a request, as permitted or required by law. You may appoint an authorized agent to make requests on your behalf. We will ask the agent for proof of your authorization, and may ask you to verify your identity directly with us. We will respond in a timely manner as required by law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority. For the EEA, a list of data protection supervisory authorities is available at https://www.edpb.europa.eu/about-edpb/about-edpb/members_en.

International Transfers

We may transfer, store and process your personal information outside the country you live in.

If we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this website, update the "Last updated" date, and give notice as required by law.

Contact

For questions about our privacy practices or this Privacy Policy, or to exercise any of your rights, email us at contact@aistorelabs.com. For the purposes of applicable data protection laws, AI StoreLabs is the data controller of your personal information.