Shipping policy

Last updated: October 4, 2026

This policy applies to orders from AI StoreLabs, a trade name of Aplics BV (enterprise number 0473.769.675).

1. Where We Ship

We currently ship to all countries in the European Union (EU). We do not ship outside the EU.

2. Order Processing

Orders are processed within [1–5] business days after payment is confirmed. Orders placed on weekends or Belgian public holidays are processed on the next business day. Business days are Monday to Friday, excluding Belgian public holidays.

3. Delivery Times

Our estimated delivery time is [3–5] business days after your order is shipped.

Delivery times are estimates, not guarantees. Shipping can sometimes take longer than 5 business days. Common reasons include:

  • High order volumes, sales periods, or holiday seasons.
  • Vendor delivery delays.
  • Carrier delays, strikes, or capacity issues.
  • Weather, natural events, or other circumstances beyond our control.
  • Products shipped from suppliers or other warehouses.
  • Remote locations or islands within the EU.
  • Incorrect or incomplete address details.

We are not responsible for delays caused by the carrier or vendors by events beyond our control. In any case, we will deliver your order no later than 30 days after the order date, unless we agree otherwise with you. If we expect a significant delay, we will let you know by email.

4. Shipping Costs

Shipping costs depend on the destination country and are shown at checkout before you pay.

5. Tracking

Once your order ships, you will receive a confirmation email with a tracking number when available. Tracking updates are provided by the carrier and may take up to 48 hours to appear.

6. Address Accuracy

You are responsible for providing a correct and complete delivery address within the EU. We cannot change the address once an order has shipped. If a parcel is delayed, lost or returned because of an incorrect address, any extra costs to resend it are your responsibility.

7. Delivery Problems

  • Not home: the carrier may leave a notice, try again, or deliver to a pickup point. Please follow the carrier's instructions.
  • Refused or unclaimed parcels: see section 10 of our Return & Refund Policy.
  • Late delivery: if your order hasn't arrived within the estimated time, please check the tracking first. If there is no movement for more than [7] business days, email contact@aistorelabs.com and we will open an investigation with the carrier. Investigations can take up to [10] business days.
  • Lost parcels: if the carrier confirms a parcel is lost, we will reship your order or refund you.

8. Damaged Parcels

Check your parcel when it arrives. If the packaging or item is damaged, email contact@aistorelabs.com within 48 hours with photos of the parcel, packaging and item. This helps us claim from the carrier. It does not affect your rights under the legal guarantee.

9. Risk and Ownership

The goods remain our risk until you, or a person you name, physically receive them. Ownership passes to you once full payment has been received.

10. Contact

Questions about shipping? Email contact@aistorelabs.com.